Frequently Asked Questions

Yes! We offer free delivery within Dar es Salaam for orders over a specified minimum amount. Delivery fees apply for smaller orders. We also ship to selected areas outside Dar es Salaam. Contact us for more information about delivery to your area.

Within Dar es Salaam, most deliveries are completed within 24-48 hours. For areas outside Dar es Salaam, delivery times vary depending on location. We'll provide you with an estimated delivery time when you place your order.

Yes! Once your order is dispatched, you'll receive tracking information via SMS or WhatsApp. You can also check your order status by logging into your account on our website.

We accept cash on delivery, mobile money (M-Pesa, Tigo Pesa, Airtel Money), credit/debit cards, and bank transfers. Payment options are shown during checkout.

We recommend consulting with our staff or your veterinarian to determine the best food for your pet's age, breed, size, and health condition. Our team is always happy to provide personalized recommendations based on your pet's specific needs.

Absolutely! We source all our products from authorized distributors and reputable brands. We carefully vet every product we sell to ensure it meets our high standards for quality and safety.

Yes, we carry products for a variety of pets including birds, fish, small animals, and more. If you're looking for something specific, feel free to contact us and we'll do our best to source it for you.

For health and safety reasons, we cannot accept returns of opened food products. However, if there's a quality issue with the product, please contact us immediately and we'll work with you to find a solution.

You can book an appointment by calling us at +255 769 324 445, messaging us on WhatsApp, or visiting our store. We recommend booking in advance, especially for weekends and holidays.

We offer a full range of grooming services including bathing, haircuts, nail trimming, ear cleaning, teeth brushing, and more. Our professional groomers can handle all breeds and sizes of dogs and cats.

The duration depends on your pet's size, coat condition, and the services requested. On average, a full grooming session takes 2-4 hours. We'll provide you with an estimated time when you book your appointment.

Just bring your pet! We provide all necessary grooming supplies. If your pet has any special requirements or health conditions, please let us know when booking so we can prepare accordingly.

We accept returns within 7 days of delivery for unopened products in their original packaging. Please see our Return Policy page for complete details and conditions.

To request a refund, contact our customer service within 7 days of receiving your order. We'll guide you through the return process and process your refund once we receive and verify the returned item.

Refunds are typically processed within 7-14 business days after we receive and verify the returned product. The refund will be issued to your original payment method.

Yes! If you'd like to exchange a product for a different size, flavor, or variant, please contact us. We'll arrange the exchange for you, subject to product availability.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and access exclusive offers and promotions.

Click on 'Sign In' at the top of the page, then select 'Forgot Password'. Enter your email address and we'll send you instructions to reset your password.

You can reach us by phone at +255 769 324 445, via WhatsApp, email at info@stephanspetstore.co.tz, or visit our store at 11 Slipway Road, Dar es Salaam. We're here to help!

We're open Monday to Friday from 9 AM to 6 PM, and Saturday from 10 AM to 8:30 PM. We're closed on Sundays and public holidays.