Terms & Conditions

1. General Terms

By accessing and using Stephan's Pet Store website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

• You must be at least 18 years old to make purchases
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and current information
• We reserve the right to refuse service to anyone for any reason

2. Products and Services

All products and services are subject to availability. We reserve the right to:

• Limit quantities of products available for purchase
• Discontinue any product or service at any time
• Modify product descriptions and pricing without notice
• Refuse orders that appear fraudulent or violate our policies

3. Pricing and Payment

All prices are listed in Tanzanian Shillings (TZS) unless otherwise stated. We accept the following payment methods:

• Cash on delivery
• Mobile money (M-Pesa, Tigo Pesa, Airtel Money)
• Credit/Debit cards
• Bank transfers

Prices are subject to change without notice. We reserve the right to correct pricing errors on our website.

4. Delivery

We offer delivery services within Dar es Salaam and selected areas in Tanzania:

• Free delivery for orders over a specified minimum amount within Dar es Salaam
• Delivery fees apply for orders below the minimum amount
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by factors beyond our control

5. Returns and Refunds

Please refer to our Return Policy for detailed information about returns and refunds. In summary:

• Products must be returned within 7 days of delivery
• Items must be in original, unopened packaging
• Perishable items and opened food cannot be returned
• Refunds are processed within 7-14 business days

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• We collect only necessary information for order processing
• Your personal data is stored securely and never sold to third parties
• We use cookies to improve your browsing experience
• You have the right to request access to or deletion of your personal data

7. Grooming Services

For our grooming services, additional terms apply:

• Appointments must be booked in advance
• Cancellations must be made at least 24 hours before the appointment
• We reserve the right to refuse service if a pet shows signs of aggression or illness
• Pet owners are responsible for informing us of any health conditions or special requirements

8. Limitation of Liability

Stephan's Pet Store shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product or service in question.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

10. Contact Information

If you have any questions about these terms and conditions, please contact us: